QUOTE (aml6s @ May 4 2010, 09:21 AM)

We had an issue earlier this year with our vent being clogged, and had a hard time finding someone who would come out (including Dryer Vent Wizard) and climb up on the roof of our townhome. Due to safety and insurance reasons, everyone wanted to snake it from the inside of the house, and hope that it would work.
We ended up grabbing some binoculars and found that the cover was never removed when the house was built. We are not the original owners, and the house was more than a year old, yet we called Beazer (we have a Chancery TH). They came out next day, and brought a roofer with them. We agreed if the cap was still there, they would remove it and clean out the vent, if it wasn't there, then they would clean it out and charge us for the visit.
The cap was there, and Beazer took care of it. Amazing how the words "imminent danger from construction defect" elicited a response, but nonetheless, I was super impressed with the speed and ease of getting everything done. You may want to check that your vent was first properly installed...
Best of Luck!
Wow, you guys are so lucky that you didn't have a fire! Holy moly!